While Foxhole is in development, it is possible that bugs will arise. Common technical problems and solutions will be posted here over time. This is supplemental to the pinned topic on Steam, "Common Technical Problems (& Solutions)".
- 1 Common Technical Problems (& Solutions)
- 1.1 When I run the game it asks me to install Microsoft Visual C++ 2015 Runtime
- 1.2 I am unable to see the servers
- 1.3 I'm getting unusually poor framerate even though I have a reasonably fast PC.
- 1.4 When joining a server, the game crashes and displays this message: "unreal engine is exiting due to d3d device being lost"
- 2 Other Common Fixes
Common Technical Problems (& Solutions)
If your issue is not on this page: Post a bug report on the Foxhole Official Discord in the #bugreport channel OR in the Foxhole Steam Community Discussion sub-forum "Bug Reports & Technical. You can also ask for help in the #Technical Help channel on the discord.
When I run the game it asks me to install Microsoft Visual C++ 2015 Runtime
First, ensure that you have the latest Windows updates installed. If that doesn't work, try this solution offered by a user from another UE4 engine game:
When's the last time you've let Windows install all it's updates? There's an issue with the C++ 2015 runtime not being able to work properly in Windows 7 without a certain patch. You could try uninstalling both the x86 and x64 versions and making sure Windows 7 is completely up-to-date and restart before attempting the runtime installs.
Make sure you're uninstalling the C++ 2015 x86 and x64 runtimes from the add/remove programs utility in Windows before each attempt, and make sure you're installing the runtimes from the official Windows download, rather than the ones packaged with the game: https://www.microsoft.com/en-us/download/details.aspx?id=48145
After that, if they still don't install correctly, opening an administrative command prompt and running the sfc.exe /SCANNOW command could fix some additional things. Restart the system and try the runtime installs again after that, too.
Finally, make sure your graphics card drivers are updated and installed properly.
The original thread can be found here.
I am unable to see the servers
Try restarting Steam. If that doesn't work, then please ensure that you have opened Steam Matchmaking ports on your firewall/router
Additionally, make sure that your version matches the current release version. Your version can be found on the main menu on the lower right corner. If you opted in to a Development Branch for testing, ensure remove yourself from the Development Branch of betas within steam
I'm getting unusually poor framerate even though I have a reasonably fast PC.
Please try to restart your Steam client. As of Foxhole 0.22, there is a bug that sometimes causes the game to have poor frame rate until Steam is restarted. We are working to resolve this issue in a future update.
When joining a server, the game crashes and displays this message: "unreal engine is exiting due to d3d device being lost"
This will happen if you are using an incompatible video card (e.g. Intel HD). Updating your video card drivers may help with this issue.
Other Common Fixes
A standard troubleshooting step for Steam games is to verify the integrity of game files.